Question 1

Is US Records a government agency?

Accepted Answer

No. US Records is a private service that helps individuals order vital records from official government agencies across all 50 U.S. states.

Question 2

What types of vital records can I order?

Accepted Answer

You can order certified copies of birth certificates, death certificates, marriage certificates, and divorce certificates from any U.S. state.

Question 3

How does your service work?

Accepted Answer

You complete our online application with the required information. We review your submission, prepare the necessary forms, and submit your order to the appropriate government agency on your behalf.

Question 4

What are the fees?

Accepted Answer

There are two types of fees: our service fee for secure processing, document preparation, and customer support, and the state or county government fee for issuing the certificate.

Question 5

How long does processing take?

Accepted Answer

Processing times vary by state and record type, typically ranging from 2–8 weeks for standard processing, with expedited options available in some states.

Frequently Asked Questions

General

Eligibility & Requirements

Fees & Payment

Processing & Delivery

After Your Order

About US Records

Frequently Asked Questions

General

Is US Records a government agency?

What types of vital records can I order?

How does your service work?

Can I get records from any state?

Eligibility & Requirements

Who is eligible to order a vital record?

What identification do I need to provide?

Can I order a record for someone else?

What information do I need to place an order?

Fees & Payment

What are the fees?

Can I get records directly from the government for less?

What payment methods do you accept?

Can I order multiple copies?

Processing & Delivery

How long does processing take?

How are certificates delivered?

Can I track my order?

What if the government agency denies my order?

After Your Order

What if there is an error on my certificate?

Can I cancel my order?

What is your refund policy?

How do I contact support?

About US Records