Certificate Order Support
Support for existing US Records orders.
Most order-related needs can be handled instantly through your account. Log in to the Order Management System to check your order status, upload required documents, or join a scheduled online notary session.
Use this form only if you need assistance that cannot be resolved through your account. Please have your Order Number ready — you'll find it in your confirmation email.
For general questions about vital records not related to a US Records order, please contact the issuing agency (e.g., State Department of Health or County Clerk) directly. You may also find answers on our FAQ page.
Order Support Request
All fields are required.
About US Records
US Records is a private service that assists individuals with ordering vital records from government agencies. We are not a government agency. Official vital records may be obtained directly from the issuing government office for free or at a lower cost. Our fees cover the convenience of online ordering, guided assistance, document review, and document filing, to help ensure your order meets agency requirements.